As a result of the ongoing Coronavirus (COVID-19) outbreak, NHS clinical and administrative staff are making an increasing number of telephone calls to patients in order to deliver clinical care.
Calls generated from NHS Ayrshire & Arran come from the telephone number 0800 678 3393. And so we are asking members of the public to store this number in their phones so that they recognise the number if we need to call.
Robert Bryden, Head of Health Records Services, explains:
“Our clinicians and administration teams are making a lot of calls to our patients. However, these calls are often unanswered as people don’t recognise the number.
“So, we are asking members of the public store the number in their phone so they
know to answer the call. This will help to ensure we can deliver clinical care quickly.
“Please share this information with any friends of family who we may need to
contact. However, please note, that this number cannot receive calls, and so don’t
use it to contact us. Call the number on your appointment letter.”