• Ayrshire Daily News

Physiotherapy team members awarded compassionate care awards

Wendy Carswell, Physiotherapy Assistant Practitioner, and Emma Mair, Pain

Management Physiotherapist have been awarded the Isabella Kimmett

Compassionate Care Award at a ceremony on Monday 23 May.

The Isabella Kimmett Compassionate Care Award is awarded twice a year, and

celebrates nursing, midwifery and allied health professionals, GP and care home

staff who have shown compassionate care qualities.

Emma was nominated by one of her patients who is living with chronic pain. The

patient described Emma as “having gone above and beyond her duty of care”. They

went on to describe how Emma provided support and reassurance through

appointments, telephone calls, and near-me appointments. The patient felt that,

without Emma’s help, they didn’t know how they would have gotten through the past 16


Not knowing about her own nomination, Emma nominated her colleague Wendy

Carswell. Emma describes Wendy as “a valued member of the physiotherapy

service” who puts “what matters at the heart of any care she is involved with and

how we make services better for those requiring care”.

Wendy has established strong links across other NHS Ayrshire & Arran services,

with the aim of joining up care for the future delivery of services. She is also involved

in promoting a national pain management webinar series.

Both ladies were presented with the award by Julie Hannah, Associate Nurse Director who said,

“NHS Ayrshire & Arran strives to provide an individualized and

a person-centered approach to care and I am delighted to hear this is reflected in

the care is given by both Emma and Wendy.

“I am delighted to present this award to both Emma and Wendy in recognition of the

work that they have done and continue to do. It is appreciated by so many across

the organization.”

If you know someone who deserves to be awarded for the quality of their

compassionate care, you can nominate them by

emailing compassionatecareaward@aapct.scot.nhs.uk and asking for a nomination